Sales Support / Project Manager

Location: Bentonville, AR
SUMMARY
The Sales Support/Project Manager supports revenue growth by working in conjunction with sales representatives on specific strategies and activities. This position requires excellent organizational skills and interaction with sales, operations, design, and all levels of management. The Sales Project Manager gathers customer requirements and works with engineering to ensure success for the client from product inception to delivery. The Sales Project Manager is responsible for communication between the client and internal teams throughout entire product lifecycle.
 
JOB FUNCTION / PURPOSE
  • Drives planning efforts for customer visits, sales training events and Sales Meetings; 
  • Assists the sales team with developing sales forecasts; Assists with customer meetings and sales calls.
  •  Assesses problem situations to identify causes, gathers and processes relevant information, generates possible solutions, and makes recommendations and/or resolves the problem.
  • Sets priorities, develops a work schedule, monitors progress towards goals, and tracks details/data / information/activities. 
  •  Assesses situations to determine the importance, urgency and risks, and makes clear decisions which are timely and in the best interests of the organization.
  • Maintains strong communication lines with sales team, operations team, and or clients regarding all programs.
  • Builds and maintains relationships with sales force to understand and serve their needs as a first-line of support on all leads, systems, and applications.
  • Supports driving sales growth and revenue with new and existing customers through generation of leads and various prospecting activities.
  • Identifies prospective clients online and in CRM to target appropriate contact people and captures relevant information. Collects, tracks and summarizes performance and customer data.
  • Proactively and thoroughly researches matters relating to account assignments, contracts, opportunities/quotes, booking transactions, and/or accounts receivables.
  • Assembles presentations and prepares sales reports at the direction of the Sales Team; Informs sales team of key dates and criteria of marketing programs
  • Serves as a liaison and coordinates processes to involve relevant members of sales, marketing, design, operations and the sales team
  • Supports keeping selling tools up-to-date, accurate and detailed. These tools include but are not limited to forecasting, customer/account plans, opportunity plans, and CRM, etc.
  • Focuses on driving process improvement initiatives across the sales organization that will enhance sales force productivity and efficiency
  • Performs other duties as assigned
 
EDUCATION, EXPERIENCE, AND COMPETENCIES
  •  Bachelor’s Degree, strongly preferred
  •  2-3 years of experience in a sales/customer service & project management capacity.
  •  Experience in the corrugated, display or packaging industry, a plus.
  •  Strong understanding of direct/database marketing and analytics.
  •  Proficient in MS Office, Word, Excel, PowerPoint, Project and CRM tools.Visio and Publisher, a plus. 
  •  Strong typing skills and proficiency in English, grammar, and proofreading skills to ensure quick and accurate data entry.
  •  Strong organizational and follow up skills.
  •  Proven ability to maintain confidentiality of company and customer records.
  •  Excellent attendance and punctuality.
  •  Strong internal customer service skills; ability to respond in a prompt, polite and efficient manner.
  •  Ability to travel on occasion.
 

OTHER

  • We employ all persons who are legally authorized to work in the U.S. (U.S. Citizens, lawful permanent residents, refugee or asylee- all require proper identification and documentation). 
  • Occasional travel.

Physical and Environmental Requirements: 
  • While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 - 50 pounds. Specific vision abilities required by this job include close vision and color vision.
  • Work environment includes front-office and occasional visits to manufacturing facilities. The noise level in the work environment is usually moderate.
  • Pre-Employment Verifications: Must pass background and reference checks, drug screen, and physical examination prior to employment.
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