Information Technology (IT) Support Technician - 2nd shift

Location: Pico Rivera, CA
SUMMARY

The IT 2nd Shift Support Technician is responsible for providing system and user support for operating system requirements which includes PC hardware/software support and new user setup and orientation. The IT Support Technician will provide extensive application software support and troubleshooting for a wide variety of software packages for user groups based on-site and remote users.
 
JOB FUNCTION / PURPOSE
  • Maintains, Troubleshoots and works with PC Hardware, PC Software and Local Area Networks and Servers
  • Evaluates user needs, orders approved equipment/software and configures/installs new hardware
  • Maintains detailed records of equipment, hardware and configurations
  • Plans and implements upgrades and maintenance of existing hardware as projected and approved
  • Provides customer centered support to all users on all software applications-to include routine training as well as troubleshooting and correcting software problems
  • Responsible for researching, recommending and implementing new software
  • Maintains documentation and licensure records for all purchased software. Stays current on all software and ensures upgrades are obtained and properly installed
  • Maintains Central Office LAN including: Checking backups, maintaining security and file structure, maintaining users and user profiles
  • Monitors performance and utilization of all servers ensuring efficient operation and data protection
  • Stays current on available network products, services and technology and makes recommendations to ensure network is efficient and reliable
  • Assists with programming copiers for scanning and emailing documents
  • Provides quality customer service to our users through problem resolution and process demonstration
  • Educates users to reduce reoccurring issues by offering solutions to problems in a proactive way
  • Administers file backup systems
  • Creates and maintains technical documentation
  • Performs other duties as assigned
 

EDUCATION, EXPERIENCE, AND COMPETENCIES
  • BS Degree in Information Systems, Business or related field
  • 1-3 years of experience, including support of Microsoft products, PC hardware and software. Including Office365, SharePoint & Microsoft CRM
  • 1-4 years of experience working in a manufacturing environment, a plus
  • Network + Certification or equivalent experience/knowledge
  • A+ Certified or equivalent experience/knowledge
  • Experience troubleshooting thin clients, PCs, scanners, portable handheld terminals, laptops, tablets and cell phones
  • Experience troubleshooting and maintaining laser printers and zebra printers.
  • Inventory management skills, a plus
  • Ability to multi-task and manage multiple customer requests
  • Ability to work overtime and various shifts
  • Ability to prioritize work based on department and manufacturing objectives
  • Willingness to work flexible shifts and schedule including weekends, nights, and holidays
  • Must be highly self-motivated and customer-centric
  • Excellent written and verbal communication skills
  • Valid Driver's License with DMV evidence of good driving record
 
OTHER
 
 
  • We employ all persons who are legally authorized to work in the U.S. (US Citizens, lawful permanent residents, refugee or asylee-all require proper identification and documentation).
  • Minimal local travel required.
 
Physical and Environmental Requirements
  • While performing the duties of this Job, the employee is regularly required to talk or hear.
  • The employee is frequently required to stand and sit.
  • The employee is occasionally required to walk and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 35 pounds.
  • Specific vision abilities required by this job include close vision and color vision.
  • Work environment includes front-office and manufacturing. 
  • The noise level in the work environment is usually moderate.
Pre-Employment Verifications
  • Must pass background and reference checks, drug screen, and physical examination prior to employment. 
 
 
 
 

 
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